Terms of Service

Hapsay helps businesses handle customer conversations on Facebook Messenger and Instagram. It answers routine questions from information the business has approved and published, and hands the conversation to a person — with its context attached — when judgment is needed.

Business accounts are created and managed by authorized team members. There is no public sign-up. By holding an account, you agree that:

• You are responsible for keeping your sign-in credentials confidential.
• You are responsible for all activity that occurs under your account.
• You will provide accurate and complete information and keep it up to date.
• You are at least 18 years old.

You agree not to:

• Abuse, manipulate, or attempt to exploit the automated messaging system.
• Use the platform for illegal activity or to facilitate illegal transactions.
• Send spam, unsolicited messages, or bulk communications through the messaging channels.
• Attempt to access data belonging to another business on the platform.
• Reverse-engineer, decompile, or disassemble any part of the service.

Businesses retain ownership of their customer data. Hapsay processes it solely on the business’s behalf in order to provide the service. This includes:

• Storing conversations and the customer contact details shared in them.
• Processing message content to generate replies.
• Notifying the business team about conversations waiting on them.

Businesses are responsible for having the consent they need from their customers to collect and process data through the platform.

Hapsay answers from business knowledge that the business writes, reviews, and publishes. Please note:

• Automated replies are assistive and may occasionally be wrong. The business is responsible for the accuracy of the information it publishes.
• Hapsay can only use information the business has approved. It has no authority to publish or change that information on its own.
• When Hapsay cannot answer safely, the conversation is routed to a team member rather than answered on a guess.
• Nothing Hapsay says forms a binding commitment on behalf of the business except where the business has approved it.

Hapsay connects to Facebook Messenger and Instagram through Meta’s platform APIs. By using the service, businesses agree to:

• Comply with the Meta Platform Terms and the Messenger Platform Policy.
• Use the messaging channels only for legitimate business communication with customers who have initiated contact.
• Not send advertising, spam, or unsolicited messages through the platform.

Hapsay is not responsible for actions Meta takes against a business account for policy violations.

We aim to keep the service highly available but do not guarantee uninterrupted access. It is provided on a best-effort basis:

• Scheduled maintenance is communicated in advance where possible.
• We do not currently offer a formal Service Level Agreement.
• Support is available by email at hello@hapsay.com.

The Hapsay platform, including its software, design, and documentation, is the intellectual property of Hapsay.

• Businesses retain full ownership of their content, data, and branding.
• Businesses grant Hapsay a limited license to use their content solely to provide the service.
• Neither party may use the other’s trademarks without prior written consent.

To the maximum extent permitted by law, Hapsay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from use of the service.

Our total liability for any claim related to the service shall not exceed the amount paid by the business in the twelve (12) months preceding the claim.

Either party may end the service relationship:

• Businesses may request account termination at any time by contacting us.
• Hapsay may terminate accounts that violate these terms, with reasonable notice where possible.
• After termination, a business may request an export of its data within 30 days.
• After 30 days, all business data is permanently deleted from our systems.

These Terms of Service are governed by the laws of the Republic of the Philippines. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of the Philippines.

If you have questions about these Terms of Service, contact us at hello@hapsay.com.